Terms of service

Terms of terms- Last updated: 24 Feb 2016

This website is operated by Harmoniq House Ltd (“we”, “us”, “our”). Throughout the site, the terms “we”, “us” and “our” refer to Harmoniq House Ltd. Harmoniq House Ltd offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you agree to be bound by these Terms of Service (“Terms”).


1. Online Store Terms

By using this site, you confirm that:

  • You are at least 18 years old, or using the site under supervision of a parent or guardian.
  • You will not use our products for any illegal or unauthorized purpose.
  • You must not transmit any viruses or malicious code.

We reserve the right to refuse service to anyone at any time for any reason.


2. Products and Services

We sell wellness, lifestyle, and sleep-related products.

We do not guarantee that:

  • Product descriptions are always 100% error-free
  • Colours appear exactly the same on your screen
  • All products will always be available

We reserve the right to:

  • Limit sales of products
  • Discontinue products at any time
  • Change product prices without notice


3. Medical Disclaimer

Our products are intended for general wellness and lifestyle purposes only.

They are not medical devices and are not intended to diagnose, treat, cure, or prevent any medical condition.

You should consult a qualified healthcare professional before using any product if you:

  • Have a medical condition
  • Are pregnant
  • Have concerns about your health

We accept no responsibility for misuse of products.


4. Orders and Acceptance

We reserve the right to:

  • Refuse or cancel any order
  • Limit quantities per customer
  • Cancel orders suspected of fraud or unauthorized activity

If your order is cancelled, you will receive a full refund.

Order confirmation does not guarantee acceptance of the order.


5. Pricing and Payment

All prices are listed in GBP (£) unless otherwise stated.

We reserve the right to change prices at any time.

Payment must be received in full before order processing.

We accept payment through secure third-party providers such as Shopify Payments, Stripe, PayPal, and others.


6. Shipping and Delivery

Delivery times are estimates only and not guaranteed.

We are not responsible for delays caused by:

  • Couriers
  • Customs
  • Weather
  • External factors beyond our control

Risk of loss transfers to you once the product has been delivered.

Incorrect address information provided by customers is the customer's responsibility.


7. Returns and Refunds

Please refer to our Refund Policy for full details.

We comply with UK Consumer Contracts Regulations, which allow customers to return eligible items within 14 days of receipt.

Products must be:

  • Unused
  • In original condition
  • In original packaging

We reserve the right to refuse returns that do not meet these conditions.


8. Limitation of Liability

To the fullest extent permitted by law, Harmoniq House Ltd shall not be liable for any:

  • Injury
  • Loss
  • Damage
  • Indirect or consequential damages

arising from use of our website or products.

All products are used at the customer’s own risk.

Nothing in these Terms excludes liability where it would be unlawful to do so.


9. Accuracy of Information

We are not responsible if information on this site is inaccurate, incomplete, or outdated.

Content is provided for general information only.


10. Intellectual Property

All content on this website, including:

  • Logo
  • Brand name
  • Images
  • Text
  • Design

is the property of Harmoniq House Ltd and may not be copied or used without permission.


11. Prohibited Uses

You may not use the site:

  • For unlawful purposes
  • To violate any laws
  • To infringe intellectual property rights
  • To spread harmful or malicious content

We reserve the right to terminate access for violations.


12. Third-Party Services

We are not responsible for third-party services, including:

  • Payment providers
  • Shipping companies
  • External websites

Use of third-party services is at your own risk.


13. Changes to Terms

We reserve the right to update or change these Terms at any time.

Changes will take effect immediately upon posting.

It is your responsibility to check this page periodically.


14. Governing Law

These Terms are governed by and interpreted in accordance with the laws of England and Wales.


15. Contact Information

Questions about the Terms of Service should be sent to:

Email: harmoniq.house@gmauil.com
Business Name: Harmoniq House 
Address: 23 Frampton Park Road, E9 7PQ