Refund policy
Returns & Refunds Policy
We want you to be happy with your Harmoniq purchase. If something isn’t right, please contact us and we’ll do our best to help.
14-Day Returns
You have 14 days from the date you receive your order to tell us that you would like to return it.
After notifying us, you have a further 14 days to send the item back.
To start a return, please contact us at hello@harmoniqhouse.com with your:
Order number, Name and email address used for the order, Reason for the return
Please do not send your item back before contacting us. Once your return request has been accepted, we will provide instructions on where and how to return your order.
Return Condition
For change-of-mind returns, please take reasonable care of the product while it is in your possession.
The item should be returned with its original accessories and, where reasonably possible, its original packaging.
You may inspect the product as you would in a physical shop. However, if the item has been used or handled beyond what is reasonably necessary to inspect it, we may reduce the refund to reflect any loss in value, where permitted by law.
Return Shipping
For change-of-mind returns, the customer is responsible for the cost of returning the item unless we agree otherwise.
We strongly recommend using a tracked postal service, as we cannot be responsible for returned parcels that are lost in transit.
If your product is faulty, damaged, incorrect or not as described, we will cover reasonable return shipping costs where required.
Damaged, Faulty or Incorrect Orders
Please inspect your order when it arrives.
If your product is damaged, defective, not as described, or you have received the wrong item, contact us as soon as possible at hello@harmoniqhouse.com.
Please include your order number and, where helpful, photographs showing the issue so we can resolve it quickly.
Nothing in this policy affects your statutory consumer rights.
Exchanges
If you would like a different product or colour, the quickest option is usually to return your existing item and place a new order once your return has been accepted.
If your item is faulty or incorrect, please contact us before placing another order so we can arrange the appropriate solution.
Non-Returnable Items
Certain products may be excluded from change-of-mind returns where permitted by law, including:
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Personalised or custom-made products
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Gift card
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Sealed goods that cannot be returned for health or hygiene reasons once the seal has been broken
This does not affect your rights if an item is faulty, damaged, not as described or otherwise does not meet your statutory rights.
Sale and Promotional Items
Items purchased during a sale or using a promotional discount may still be returned in accordance with this policy and your applicable consumer rights.
A promotional discount does not remove your statutory rights.
UK Customers — Right to Cancel
If you are purchasing online as a consumer in the United Kingdom, you generally have the legal right to cancel your order within 14 days of receiving the goods, without giving a reason.
Once you have notified us of your cancellation, you normally have a further 14 days to return the goods.
Where required by law, we will also refund the cost of the standard delivery option originally paid. Additional costs arising from choosing a more expensive delivery method are not normally refundable.
European Union Customers — 14-Day Right of Withdrawal
If your order is delivered to a country within the European Union, you generally have the right to withdraw from your online purchase within 14 days of receiving the goods, without giving a reason, subject to applicable exceptions.
Unless we agree to cover the cost, you may be responsible for the cost of returning a change-of-mind order.
Your statutory consumer rights under applicable EU and local consumer law remain unaffected.
Refunds
Once your return has been received, we will inspect it and let you know when your refund has been approved.
Approved refunds will be issued to your original payment method.
For eligible UK cancellations, refunds will be made within the timeframe required by law and, in any event, no later than 14 days after we receive the returned goods or receive evidence that the goods have been sent back, where applicable.
Your bank or card provider may require additional time to display the refund in your account after we have processed it.
If you have not received an approved refund after a reasonable processing period, please contact us at hello@harmoniqhouse.com.
Order Cancellations Before Dispatch
If you need to cancel or change an order before it has been dispatched, contact us as soon as possible at hello@harmoniqhouse.com.
We cannot guarantee that an order can be changed or cancelled once fulfilment has begun, but we will do our best to help.
Contact Us
For any questions about returns, refunds or your order, please contact: