Refund policy
30-Day Return Policy
You have 30 days from the delivery date to request a return, even if you have used the product.
Eligibility for Returns
To be eligible for a return, the product must be returned in its original condition, including the original packaging and all included accessories.
How to Initiate a Return
Step 1
Contact our customer support team at hello@harmoniqhouse.com
Step 2
Please provide your order number and a brief explanation of why you would like to return the product.
Return Shipping
Customer Responsibility
Customers are responsible for all return shipping costs. Original shipping fees are non-refundable.
We recommend using a tracked shipping service, as Harmoniq House cannot be responsible for returns lost in transit.
Exceptions
Harmoniq House will cover replacement costs only if:
- The item received is defective.
- The wrong item was shipped.
- The error was made by Harmoniq House.
Shipping Delays
Shipping delays caused by customs clearance, courier delays, weather conditions, or other circumstances beyond our control are not valid reasons for a return or refund.
Reporting Issues
Any defective or incorrect items must be reported within 14 days of delivery and accompanied by clear photo or video evidence.
Refund Process
Inspection
Once we receive and inspect your returned item, we will notify you of the outcome of your refund request.
Processing Time
If approved, your refund will be issued to your original payment method within 7 business days.
Bank Processing Times
Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
Exchanges
Exchange Requests
If you would like to exchange your product for a different model or variation, please let us know when initiating your return.
Availability
All exchanges are subject to product availability.
Non-Returnable Items
The following items are not eligible for return:
- Limited edition products
- Clearance items
- Promotional or discounted items
- Gift cards
Defective or Damaged Items
If your item arrives damaged or defective, please contact us immediately at hello@harmoniqhouse.com
To help us verify the issue and process your claim quickly, please provide clear photos or a video showing the damage or defect.
We will review the issue and provide instructions for a replacement or refund where appropriate.
Order Cancellation Policy
Cancellation Window
Orders may be cancelled within 12 hours of purchase.
How to Cancel
Please contact us as soon as possible at hello@harmoniqhouse.com
Once an order has been processed or shipped, it can no longer be cancelled and must follow the standard return procedure.
Contact Us
If you have any questions regarding this Return & Refund Policy, please contact us at:
Email: hello@harmoniqhouse.com
This Return & Refund Policy applies to all countries we ship to.