Shipping policy
Shipping Policy
Thank you for shopping with Harmoniq House. We aim to make delivery as clear and straightforward as possible.
Order Processing
Orders are typically processed within 2–4 business days before dispatch.
During busy periods, product launches, holidays or high-demand campaigns, processing may take slightly longer. If there is a significant delay, we will contact you using the email address provided with your order.
Business days do not include weekends or public holidays.
Estimated Delivery Times
After dispatch, standard delivery typically takes approximately:
- United Kingdom: 5–14 business days
- Europe: 7–14 business days
- International destinations: 7–14 business days
These are estimated delivery times and are not guaranteed.
Delivery may occasionally take longer due to customs processing, local postal delays, severe weather, high seasonal demand or other circumstances outside our reasonable control.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking details where tracking is available.
Please allow some time for tracking information to update after dispatch.
Shipping Destinations
We ship to a range of UK and international destinations.
Available shipping destinations will be shown at checkout.
Please make sure your delivery address is complete and accurate before placing your order. Harmoniq House cannot be responsible for delays or failed deliveries caused by incorrect or incomplete address information supplied by the customer.
If you notice an error in your address, contact us as quickly as possible at hello@harmoniqhouse.com.
Shipping Costs
Shipping charges, where applicable, are displayed at checkout before payment is completed.
Where we offer free shipping as part of a promotion, the applicable terms will be clearly displayed on our website or at checkout.
International Orders, Customs and Import Charges
International orders may be subject to customs duties, import taxes, VAT or other local charges depending on the destination country.
Unless otherwise stated at checkout, these charges are not included in the product or shipping price and may be payable by the recipient.
Customers are responsible for any applicable customs duties, import taxes or local charges imposed by their country's authorities.
Customs processing may also cause additional delivery delays.
Order Changes and Cancellations
If you need to change your delivery address or cancel your order, please contact us as soon as possible at hello@harmoniqhouse.com.
We will do our best to help, but we cannot guarantee that changes or cancellations will be possible once an order has entered fulfilment or has been dispatched.
Delayed Orders
If your order has not arrived within the estimated delivery timeframe, please first check your tracking information.
If there has been no tracking update for an extended period, or you believe your parcel may be delayed, contact us at hello@harmoniqhouse.com and we will investigate.
Please note that estimated delivery dates may be affected by circumstances beyond our control.
Lost Orders
If a parcel appears to have been lost in transit, please contact us as soon as possible.
We will investigate the delivery with the relevant courier or fulfilment partner and, where appropriate, arrange a replacement or refund.
You will not be expected to resolve a genuine lost-in-transit issue directly with the courier on your own.
Damaged Orders
Please inspect your order when it arrives.
If your item arrives damaged, contact us promptly at hello@harmoniqhouse.com and include:
- Your order number
- A description of the issue
- Photographs of the damaged item
- Photographs of the packaging, where relevant
We will assess the issue and arrange an appropriate solution, which may include a replacement or refund.
Failed or Refused Deliveries
If a delivery cannot be completed because an incorrect address was provided, the recipient was unavailable, customs charges were unpaid, or the parcel was refused, additional shipping charges may apply if the order needs to be sent again.
We will contact you where possible before arranging redelivery.
Contact Us
For any questions about shipping or delivery, please contact: